Privacy Notice

Effective: May 21, 2025

1. 1. Our Privacy Commitment

   We at playfield.it.com are dedicated to protecting your personal information. This notice details what data we collect, how we use it, and the measures we take to keep it safe.

2. 2. Information We Collect

   To operate and enhance our services, we collect:

   • User Details: username, email address, birth date, and gaming preferences.
   • Transaction Records: purchase history, license keys, dates of purchase, and encrypted payment tokens.
   • Technical Data: device type, operating system version, browser details, IP address, and session duration.
   • Usage Data: in-game activity, achievements earned, forum posts, and support tickets.
   • Cookies & Tracking: browser cookies and local storage data to remember your preferences and personalise your experience.
3. 3. How We Use Your Data

   We utilise your information to:

   • Enhance Performance: improve loading times and streamline navigation.
   • Personalise Content: recommend games and promotions tailored to your interests.
   • Secure Accounts: detect fraudulent activity and protect your access.
   • Support Services: expedite customer support by referencing your account and purchase details.
   • Marketing Communications: send updates and offers, which you can opt out of at any time.
4. 4. Security Measures

   We implement robust protections:

   • Encryption: SSL/TLS for data in transit and AES-256 for data at rest.
   • Access Restrictions: strict permissions ensuring only authorised staff can view personal data.
   • Regular Audits: third-party security assessments and penetration testing.
   • Incident Response: a dedicated team monitors security threats and responds 24/7.
5. 5. Data Sharing

   We do not sell your data. We share it only with:

   • Service Providers: hosting, payment processing, and email partners under confidentiality agreements.
   • Affiliates: to synchronise account information across our network.
   • Legal Authorities: when required by law or to protect our legal rights.

   All recipients are bound to use data solely for the purposes we specify.

6. 6. Your Rights

   Under applicable laws, you have the right to:

   • Access: request a copy of your personal data.
   • Rectification: correct any inaccuracies.
   • Erasure: request deletion of your data, subject to legal constraints.
   • Restriction: limit our processing of your data.
   • Portability: receive your data in a standard, machine-readable format.

   To exercise these rights, email us at [email protected] or use your account dashboard.

7. 7. Cross-Border Transfers

   Your data may be stored or processed outside the UK. Where this occurs, we apply safeguards such as standard contractual clauses and GDPR-compliant measures.

8. 8. Children’s Privacy

   We do not knowingly collect information from individuals under 13. If we discover such data was collected without parental consent, we will delete it promptly.

9. 9. Policy Revisions

   We review and update this notice periodically. Significant changes will be highlighted here and, if required, notified via email.

10. 10. Contact Information

    For questions or to exercise your rights, please contact us:

    Email: [email protected]
    Address: Highcross Leicester, 5 Highcross Walk, Leicester LE1 4QL